10 KPIs to Monitor Your Customer Reviews

As a true barometer of consumer confidence, customer reviews can, if you manage them properly, prove to be a powerful tool for growth and conversions.

In this infographic, you will find:

• 10 essential KPIs for collecting, analysing and interpreting customer reviews
• a detailed breakdown of how each KPI is calculated
• practical advice for implementing your KPIs and adjusting your marketing strategies

Download our free infographic now and maximise the impact of customer reviews on your online reputation.