Integrate your review management into your usual processes. Use automatically created tickets for fast and targeted support.
Your team can also use the familiar ticket system for review management and can get started without training or time delays.
More meaningful data
Connect incoming reviews to your customer data so that you can analyse them in a broader context.
Review management and customer support in one place
Manage your Service and Product Reviews with our eTrusted Smart Integration for Zendesk from the very place you communicate with your customers every day – your familiar ticket system. Spare your team the tedious product training and unmanageable jumbles of tools and give them time for what really matters: customer support at the very highest level.
With integration, you can directly respond to reviews received in your Zendesk system. In this way, you build a bridge between eTrusted and your ticket system, along with ensuring a stable connection between the two service platforms. Surprise your customers with quick and personal reactions to submitted reviews and integrate the collected feedback directly into your data pool.
Key features of the eTrusted Smart Integration for Zendesk
The eTrusted Smart Integration for Zendesk can be configured in just a few steps and includes the following functions:
Import your reviews into your Zendesk system
Transfer the Service and Product Reviews you collect with eTrusted directly to your Zendesk system. Determine which reviews you want to import with just a few clicks.
Create tickets automatically
For example, do you want to edit every review or only focus on critical reviews? The choice is all yours! Set up individual rules about which reviews you want tickets to be automatically created for.
Automatically assign tickets to the right person
Make sure that the tickets you create end up in the right place. Smoothly integrate your review management into your established processes and take customer support to the next level.
Respond to reviews
Save yourself and your teams the hassle of switching between different tools. Instead, process feedback in the familiar Zendesk environment where all your customer data is at your fingertips. Directly send review responses to your clientele by e-mail if needed.
Report reviews to Trusted Shops
Do you feel that a review violates our terms and conditions for use? Then report this feedback directly to Trusted Shops using the integration. Our service team will check the review immediately and delete it if necessary.
Has the eTrusted Smart Integration for Zendesk piqued your interest?
Then simply fill out the contact form below. We will get back to you as soon as possible.
Helpful tips for using the integration
These features suit your online shop
In addition to our review system and the Trustmark, there are, of course, other Trusted Shops products you can use to help your shop progress.
The eTrusted Smart Integration for Zendesk is compatible with all Zendesk plans that allow private apps ("Private Custom Apps and Integrations"). This applies to Zendesk for Customer Service (Growth and Professional Suite) and Basic Support (Professional and Enterprise). So, before booking, please ensure that you are using one of these plans. Unfortunately, it is not yet possible to edit personalise Review Invites via the eTrusted Smart Integration for Zendesk. We will be happy to inform you as soon as this feature has been set up. The use of the plugin is subject to the licence agreement. Our General Membership Agreement / Experience Feedback Platform terms and conditions applies.