selecting a rating selecting a rating selecting a rating selecting a rating selecting a rating selecting a rating

★5,000 reviews
in 12 months

trustbadge trustbadge trustbadge trustbadge trustbadge trustbadge

17,000+ Buyer Protections in 12 months

conversions conversions conversions conversions conversions conversions

€500,000+ worth of Buyer Protections in 12 months


Want to learn how Trusted Shops can help your online business?
Contact us for more info

We hosted an interview Pascal Ebadian, General Manager Germany at Bloom & Wild, a UK company that specialises in letterbox flower delivery.

Pascal discusses the challenges of entering the German market and why Bloom & Wild decided to implement the Trusted Shops Trustmark, Buyer Protection, and reviews platform.

Scroll below for snippets of the interview focused on the following topics:

  1. Entering the German market
  2. Building trust in Germany
  3. Trust statistics
  4. Audit & integration
  5. Collecting reviews
  6. The Trusted Shops Buyer Protection
  7. Advice on going cross-border

bloom-and-wild-homepage-w640h381

 

1. Entering the German market

In this clip, Pascal talks about some of the intricacies of entering the German market, including payment options. 

 

2. Building trust in Germany

No matter which market you decide to enter, building trust is always important. In this clip, Pascal discusses how trust was built once Bloom & Wild entered the German market.

 

 

3. Trust statistics

"84% of consumers trust online reviews as much as recommendations from family and friends." Veronika shares some interesting statistics regarding trust in online shopping.

 

 

4. Audit & integration

"When you enter a new market, you have different kinds of regulations and Germany is especially tricky." Pascal discusses how the Trusted Shops audit helped Bloom & Wild become compliant in Germany. 

 

 

5. Collecting reviews

In this clip, we see how customised review collection can have a personal touch. A highly visible customer rating can help build trust in a new market.

 

 

6. The Trusted Shops Buyer Protection

"One of the special things that Trusted Shops has..." Pascal describes how customers can opt into a 30-day Buyer Protection towards the end of the purchase process.

 

 

7. Advice on going cross-border

In this clip, Pascal gives some general tips on entering new markets, including localising your message, looking at your product with "new eyes", logistics, and legal topics.

 

 

Do you want to learn
more about Trusted Shops?

Contact us for more info

© 2024 Trusted Shops AG  |  Legal  |  Data protection  |  Cookie settings