Apply for one of the Trusted Shops product packages and show that you, too, meet our comprehensive quality criteria, so we can award you with our Trustmark.
Offer more security to your customers! Indeed, a shop with the Trusted Shops Trustmark is a shop that offers its customers the Trusted Shops Buyer Protection. This means that customers are protected against financial risks when buying from such shop.
Improve your conversion rate by ensuring your customers a relaxed shopping experience with no financial risk thanks to the Trusted Shops Buyer Protection. More trust means that your customers stay in your shop longer. The positive shopping atmosphere leads to higher average basket values and a decrease in the cart abandonment rate.
That’s the promise we make to any users who buy from shops displaying the Trusted Shops Trustmark. Those certified shops keep this promise by fulfilling our quality criteria. More than 30,000,000 customers have been convinced by Trusted Shops and have secured their shopping carts automatically with our Trusted Shops Buyer Protection.
Show off the Trusted Shops Trustmark in your shop! The audit is highly efficient – and instead of a simple information sheet, you receive specific instructions for changes. And don’t worry - technical integration is very easy, too!
We guide you through the certification process and provide you with useful recommendations. Our audit report not only documents action points, but also provides you with information on how to implement them. Trusted Shops will take the following aspects into account when checking your shop:
Is your company name clearly displayed in the shop? It is possible to contact you quickly and easily? Can customers quickly and easily find a reference to you as a shopkeeper? This is not only necessary, but also strengthens your trustworthiness.
How do you handle customer data? Do you provide information about the way you process data? Does the transfer of personal data take place in an encrypted form & do you protect personal data in your shop adequately against abuse?
All shops are checked to ensure that the products offered do not fall under our Trusted Shops Exclusion catalogue. Product prices, shipping costs and other additional costs should be indicated transparently.
What is the expected delivery time? Is the expected delivery time displayed clearly & transparently for your customers? Do your customers know that your offer is only directed to business clients?
Is your ordering process clear and transparent for your customers? Is a confirmation e-mail sent directly after the purchase? The functionality & transparency of the ordering process is checked starting from the first click to the receipt of the order confirmation.
Do you inform your customers about their customer rights appropriately? Consumers have to be informed to whom they may exercise their right of withdrawal & if applicable, where to return the purchased goods.
When customers can opt into the Trusted Shops Buyer Protection, they are protected from loss of payments in case of non-delivery or after returns, regardless of their payment method.
Mr. Henning Källqvist, founder and CEO
You can integrate the Trusted Shops Trustmark with the 30-day Buyer Protection into many e-commerce platforms with just a few clicks. Our Trustbadge® makes it possible!