Trusted Shops Sentiment Analysis
Trusted Shops Sentiment Analysis: Use artificial intelligence to analyse your customers' reviews and ensure optimal customer satisfaction.
With the Sentiment Analysis, you can see what your customers really think and make data-based decisions for more customer satisfaction and loyalty.
To do this, all reviews are scanned and then relevant sections of the reviews are identified in real-time and assigned to a sentiment and a category.
AI saves you time
& effort
Use artificial intelligence to scan all of your reviews, automatically extracting and analysing relevant patterns in the texts.
Data guides your
decisions
Reinforce positive trends by reacting quickly and precisely to the issues that are identified by the data.
Satisfied customers generate more sales
Use the data to improve customer satisfaction, which leads to better reviews and more loyal shoppers.
This is how it works
1. Open the Sentiment Analysis in your eTrusted account. The Sentiment Breakdown shows how many reviews a category has been mentioned in as well as the amount of positive, neutral and negative mentions there are in each category.
2. The Sentiment Score is calculated from the ratings in the individual categogies.
3. By clicking on a category, you can see which passages have been analysed in which reviews. Clicking on a category also takes you to the inbox where you can react to the respective reviews.
4. You get an overview of all current stats and data and can reinforce positive trends to increase customer satisfaction based on daily updated data and increase customer satisfaction.
