What’s an NPS score? How do you calculate it? And what can you learn from it? Keep reading to find out the answers to all these questions!

Negative customer reviews are ideally avoided, but also inevitable. How you deal with these bad reviews will have an impact on your reputation and sales.

Collecting video testimonials can bring a lot of benefits to your business. Today, we'll look at three tips for collecting customer video reviews.

Reviews are the social proof that your online shop is trustworthy. With so many free options out there, why do online shops pay for a reviews platform?

Explore how excellent fulfilment boosts e-commerce trust and brand reputation with key insights from byrd, a leading fulfilment provider.

In this article, you'll learn what you need to know about customer service in e-commerce and how to efficiently improve the one in your online shop.