Trust is an essential element of successful e-commerce businesses. What can online businesses do to communicate their trustworthiness effectively?

Understanding and using customer feedback is important for any business. The Trusted Shops Sentiment Analysis helps you optimise the customer journey.

Star ratings throughout Google's search results help build trust between shoppers and online shops. Learn how to get them to appear for your business.

As of 6 May 2024, the Product Reviews app will be removed from Shopify. Shop owners will need to migrate to a new reviews provider before the deadline.

What’s an NPS score? How do you calculate it? And what can you learn from it? Keep reading to find out the answers to all these questions!

Negative customer reviews are ideally avoided, but also inevitable. How you deal with these bad reviews will have an impact on your reputation and sales.