Product overview

The Trusted Shops certification helps build trustworthiness for online shops at first glance. It reinforces your shop's authenticity by offering customers the Buyer Protection during the checkout process as well.

During the certification process, you will receive clear and concrete instructions so that you can make any necessary adjustments to your website in order to display the seal of approval in your shop as soon as possible. The technical integration is a snap - thanks to our Trustbadge® technology.

Reviews undoubtedly help gain the trust of your site's newest visitors. With our reviews platform, we rely on a balanced mix of manual and automatic checks. Any anomalies are then forwarded to our team of experts. Of course, you also have the possibility to report reviews for examination.

In addition to our Trustbadge® technology, we offer visually customisable review stickers or API access to display shop ratings in your shop. In the backend, you will find analysis tools as well as the possibility to react to reviews and to prove your service quality. Collecting reviews and managing your online reputation has never been easier.

Unleash the power of your reviews: The AI-tool Sentiment Analysis unlocks what your customers truly think about your products and services.

Stop drowning in reviews! The Smart Review Assistant uses AI to write personalised replies and summarise feedback, saving you time and boosting your reputation.

Your customers' reviews help others find the right products for them. With this "user-generated content", you expand your product descriptions with particularly credible, customer testimonials. Visitors find more answers to their questions before they buy and can decide whether their expectations will be met more easily. A typical effect: your return rate is reduced due to more detailed information being shared.

As a Google partner, Trusted Shops offers you an interface with which you can make your service and product ratings available for Google Shopping and Google Ads. This allows your shop and products to be advertised on Google with attention-grabbing stars. Your Google Quality Score increases if your ads are clicked on more. This improves the ranking of your ad and reduces your CPCs (cost-per-click) at the same time.

Sit back and improve your ratings on the most important reviews platforms on the web with our Reputation Manager. Easily configured and fully-automated, you can improve your ratings on a variety of reviews platforms without much effort.

• Distribute your review requests on a variety of reviews platforms: Trusted Shops, Trustpilot, Google Business Profile.
• With a single control centre, get a clear overview of where you're working on getting more reviews.
• Collect more positive reviews with other providers in order to positively affect your online reputation and boost traffic to your online shop.

If you operate in several countries, you will want your customers to be helped in their own language. The Trustbadge® is available in 14+ languages.

The Trustbadge® is the trust centre in your shop. It can be integrated into your shop very quickly and easily - with many e-commerce platforms, all it takes is a few mouse clicks. The display of the Trustbadge® supports "responsive" shops, so your customers are greeted with trustworthiness whether they're on a smartphone or a PC.