in the past 24 months
free Buyer Protection
The challenge
Communicating trust & boosting visibility
After using other review platforms in the past, Pinknoise Systems could pinpoint their challenges to three main factors: transparency, service, and visibility.
They knew they wanted a provider that helped them highlight their reliable service in an authentic way.
According to Danny Collins, Digital Marketing & Website Manager at Pinknoise Systems, "Customers spend a lot of money on professional gear and want to know their purchase is safe."
"Trusted Shops provided us with incredible support integrating their products, making sure we’re getting the best use of all features available."
Danny Collins, Digital Marketing & Website Manager
The solution
Increasing trust with little effort
Pinknoise Systems understands the power of trust. As proud members of the Association of Motion Picture Sound (AMPS) and the Institute of Professional Sound (IPS), the team is equipped with confidence, experience, and professionalism. Thus, the partnership with Trusted Shops was a perfect fit.
Pinknoise Systems felt that their reliability could best be communicated to their audience with the Trustmark with Buyer Protection, Service Reviews, and Product Reviews. Danny mentions, "The Trustmark & Buyer Protection gives a guarantee to customers that we are a trusted seller."
Pinknoise Systems also wanted to find a solution that allowed them to collect more reviews with as little effort as possible.
The result
An immediate boost to their reputation
The impact of Trusted Shops’ solutions could be felt very quickly. With automated review requests, customer feedback started coming in.
According to Danny, "We could see positive reviews immediately, which gave the team confidence. The positive reviews also helped bring a lot of new customers to our website and shop with trust."
When customers spend hundreds (or thousands) on top-quality equipment, they want to make sure their purchases are secure. With 18% of customers opting into the Buyer Protection, we can see the impact of offering trust solutions to shoppers.
"We love that shoppers can ensure their current purchase with just one click…We're proud to display the Trustmark on our site. The badge stands for high-quality service, trust, and security to consumers…"
Danny Collins, Digital Marketing & Website Manager
Style & substance
The colour pink is a core part of Pinknoise Systems' brand and identity.
With many customisation options, they were able to integrate the reviews widgets into the site perfectly. With a touch of pink, the brand keeps the brand colours visible and stylish while providing authentic customer feedback to build trust.
"As an e-commerce company, our website makes the first impression, so every aspect of it represents our brand. The Trusted Shops widgets are easy to integrate and customise so they blend seamlessly with the rest of the website."
Danny Collins, Digital Marketing & Website Manager
Feel free to get in touch with us
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