6 Key Success Factors for Your Online Shop
What are the key issues that online retailers should resolve to prosper? We identified five key areas that will help you to enhance your profits.
E-commerce has no doubt had an impact on the high street. However, small businesses and local shops can benefit from digital tools as well. Today, we’ll have a look at some digital strategies to increase foot traffic and sales for local businesses.
Local SEO to boost foot traffic
We’ve covered this topic in more detail in our blog about local SEO, but let’s have a quick look at some of the most useful strategies here.
Google Business Profile (aka Google My Business)
Want to show up on local searches (Google Search and Maps)? Make sure Google knows who you are first, so be sure to get registered with Google Business Profile (formerly known as Google My Business). If Google knows who you are, then potential customers can discover your business (and all your relevant information) when they search your keywords.
By registering, your business name, address (and thus, your location), phone number, photos, opening hours, attributes (wheelchair accessible, free wifi, etc.) and customer reviews are displayed in the search results.
You should do your best to take advantage and optimise your profile. The more information you show, the better. For example, according to Google, businesses that show photos see 35% more clicks to their website.
You will need to verify your account, so this may take some time.
Local blog posts
What SEO strategy is complete without talking about content?
Publish some articles from time to time to inform people about your local shop. It can even be a subtle mention in an article that isn’t even about a local topic. For example, if you sell a vegan cookbook, you can write about a sample recipe, and include a sentence about being able to pick up a copy at your physical shop (and include the location).
Additionally, you can write about local events (whether you host them or not). By talking about these local events, you can boost your local relevance in search engines.
If you have a relatively niche product line, you might not need to publish very often for boosting local results. However, if you have a lot of competition, you might want to post a bit more regularly.
Tweak your website
Make sure that your website’s pages include the city you are in. For example, you can include it in the title of your homepage - use Thor’s Comic Books of London instead of just Thor’s Comic Books, even if your shop name is the only one of its kind in the world.
Adding your city or region throughout your website can definitely help you show up to a relevant audience when they search Google. This can include blog articles, but don't forget your About Us page or your contact page.
Social media to boost foot traffic
Social media can be a nice way to get in touch with local customers. We have a great guide on using Instagram for businesses, but we'll get into some of the basics here:
Hashtags
Surely, you know about hashtags (#) by now.
If you don’t, it’s a symbol that is used in social media to make content discoverable. Think of it as a way of indexing your posts with its relevant keywords. Social media users often use these keywords/hashtags to search for content that interests them.
Many social media platforms even allow users to follow specific hashtags. That means if they follow the hashtag "burgers", they will get many of these posts in their newsfeed/timeline automatically. Taking advantage of this feature can be really great if you work in a specific niche.
If you choose the right keywords, your brand can definitely get discovered this way.
In the above example from Black Bear Burger, they use hashtags like #london #londonburger and #shoreditch to get local users to discover their images
(Source: Black Bear Burger)
For example, let’s say your brand focuses on American sports, but your shop is located in Manchester, England.
You might post an image of a new cap that your shop sells. Your caption might say “The New York Knicks might not be contenders, but at least they look great.” Underneath this caption, you can include hashtags like #NYKnicks #NBA #Basketball, but also region specific hashtags like #UK, #UKBasketball and #ManchesterBasketball just to name a few. Try to include a hashtag of your shop’s name while you’re at it (e.g. #HerculesSports).
Digital ads for local businesses
Since we’re on the topic of social media, it’s worth noting that there’s more you can do than creating some organic posts, especially if you've got a bit of a marketing budget. I’m talking, of course, about online marketing - specifically, digital ads.
Social media advertising
Whether you’re on Facebook, Twitter, Instagram, or Pinterest (or whichever social media platform you choose), social media offers great options for targeting your ideal customer. One of the best targeting options is the geographic one - ideal for local businesses.
Location-based services
Shutterstock/View Apart
Some apps and companies find success by focusing on local events and promotions. Here are a few examples:
Groupon
Groupon has been around for a while and there are some similar services out there, but it might be something to keep in mind for your local business as well.
In case, you’re not familiar with Groupon, it is a website that offers discounted prices on local products, events, or services.
Offering big discounts get people into your shop (Source: Groupon)
As a consumer, you can really find some great deals on Groupon sometimes. As a local business, it gets foot traffic to your business. Sure, the main ticket or product might need to be generously discounted, but it could be a great way to get first-time customers in the door. If you provide great products/services, it very well might inspire them to come back and buy from you again or let their friends know how great your business is.
Waze
Waze can also be a great location-based app for acquiring new customers. We also have an extensive guide to advertising on Waze, but if you’ve never heard of the app, here is the basic concept: it is a GPS-based navigation app that relies on user input to have more accurate live traffic information.
In other words, the app's users actively and passively report on traffic updates so that the app can give other users better route options (i.e. to avoid traffic). It’s a very popular app in many countries (there are about 2 million active users in the UK).
Source: Waze
In recent years, Waze started placing small ads in the app. They promote local businesses that are on a user’s route, thus being highly relevant.
Local inventory ads
These Google ads are exactly what they sound like. Local inventory ads let businesses display their products and shop info to nearby users searching on Google. If a user clicks on your ad, they can see your shop on a Google-hosted page (called the local storefront). Here, they’ll see information about inventory, opening times, and directions.
Source: Google
To get more information about Google local inventory ads, including information on the verification process, visit Google’s support page.
Leverage local reviews
Getting local reviews for your shop can also boost your foot traffic to your local business. By displaying the feedback you get from your customers, users will trust your business more, especially for a specific location.
According to a Bright Local annual survey, 86% of consumers read reviews for local businesses - and for users aged 18-34, that number goes up to 95%.
Tip: be sure to respond to negative reviews. It’s better to acknowledge some bad feedback than to simply delete them (if a business has only perfect reviews, it is actually less trustworthy). Take the opportunity to showcase your great customer service!
Offer local pickups (click-and-collect)
Sure, you sell online, but sometimes getting people to your shop can increase their shopping basket values. After all, we've all gone to a store with the intent of buying one product, but end up leaving the shop with seven.
Not only is it good for your business when people come in, but offering a click & collect option may very well be a welcome choice for many users.
Think about it this way: simply knowing your shop exists in a physical form will build trust with users automatically. On top of that, one of the biggest downfalls of online shopping that consumers complain about is having to deal with returns. If they know they can come to a local shop, that makes things easier for them and cheaper for whoever pays those shipping costs.
Conclusion
As e-commerce slowly grabs a larger share of the retail pie, it’s important for physical shops to embrace the internet and use digital tools to their advantage. With a small effort, people will be able to find your shop on Google Maps and with a little financial investment, you can reach out to users on social media as well. You might be surprised by the outcome!
